Refund and Returns Policy

Overview

At vaxoro, we are committed to ensuring your satisfaction with every purchase. This policy outlines the terms and conditions governing refunds, returns, and exchanges for products purchased through our website, https://www.vaxoro.store. Please read this document carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when delivered. We reserve the right to deny returns that do not meet these criteria.

Non-Returnable Items

Certain products are not eligible for return due to hygiene or safety reasons, including but not limited to personalized items, perishable goods, and digital downloads. Please verify product details before purchasing.

Return Process

Initiating a Return

To start a return, contact our customer service team via email at [email protected] or by phone at +1 (619) 269-2562. Provide your order number, the items you wish to return, and the reason for the return. We will guide you through the next steps, which may include shipping instructions.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service and insuring the package, as vaxoro is not liable for lost or damaged return shipments.

Refunds

Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Note that shipping fees are non-refundable unless the return is our fault.

Partial Refunds

We may issue partial refunds if returned items show signs of use, damage not present at delivery, or missing components. The refund amount will reflect the condition of the item.

Exchanges

We only exchange items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] with your order details. Exchanges are subject to product availability.

Contact Information

For questions about this policy or to request a return, reach out to us:

• Email: [email protected]
• Phone: +1 (619) 269-2562
• Address: 4622 North 15th Court, San Diego, California 92182, United States

We aim to respond to all inquiries within 2 business days.

Legal Disclaimer

This Refund and Returns Policy is subject to change without prior notice. It does not affect your statutory rights as a consumer. vaxoro is not responsible for issues arising from incorrect shipping addresses provided by customers or force majeure events. By using our website, you agree to abide by the terms outlined here.